Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Care instructions

    All of our rugs are professionally washed , cleaned and ready to use , so you can be sure the rug is ready to use.
    all of my rugs are vegetables dyes
    all natural organic
    because all materials on the rugs is sheep lamb or goat hair
    handspun wool or cotton.

    Small stains we recommend to rub it with a damp cloth. or if didn't work use a cloth damped with alcohol.
    for full wash only let professionals do it. contact your local rug cleaners.

    About wholesale discounts.

    We are making special offers, discounts for wholesale buyer and interior designers. Discount rate changes depending on order amount so please don't hesitate to contact us for further information.

    About photo shoots.

    When I photograph my items, I do my best to make sure they always give a true and accurate picture. I'm shooting all the photos in natural daylight and never using filters or effects . Please note that images may be displayed differently on different monitors. I always upload 10 photos of items to make your decision easier. If you need more photos, please contact me.

    Condition of my vintage Rugs ?

    My rugs are carefully selected vintage handmade Turkish rugs from different part of Turkey.They are all hand spun wool,vegetable dyes vintage rugs.
    The rugs are hand knotted and the kilims are hand woven.They are slightly faded due to wear of the years.Due to the handmade vintage nature of rugs,All vintage rugs might have minor imperfections,repairs or signs of wear.

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